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Job Description:

• To ensure every client receives excellent customer service
• Build brilliant client relationships to maximize the company’s impact
• Take personal ownership of all Client’s queries & issues
• Act as the first point of escalation for resolution of Queries.
• Keep the client up to date with the project’s progress on a daily basis.
• Conduct online meetings with clients, perform the requirements elicitation part
• Bridge up the communication gaps with the clients with an effective approach to building positive clientele-relationships
• Circulate the client’s requirement to the core Tech Team.
• Able to efficiently arrange the Demos for the client
• Stay in continuous contact with the Tech team on the project/tasks progress
• Act as a bridge between the Client and the Tech Team
• Prepare accurate and timely reports
• Ability to work and perform well in strict deadlines
• Remains knowledgeable of product line, current industry products, and technologies
• Ensure proper recording and closure of all incidents and support issues within Jira/Trello/Clickup or other project management tools

Requirements:

• Client alignment – excellent customer focus and commercial knowledge (including knowledge of the market) and an ability to know your customer.
• Knowledge of the work of other Teams in DS with whom we collaborate daily.
• Service approach – excellent influencing skills, ability to speak with professionalism, and full knowledge of the client’s requirements and DS service offering
• Works with resilience and pace
• Has a flexible approach, willing to perform tasks outside own area of responsibility.
• Ability to work within a clear set of KPIs to measure performance (team & own)
• Able to focus on continuous improvement.
• Technical expertise – able to understand the client’s requirements and propose them with a technical solution.
• Able to prepare presentations and familiar with MS Suite.
• Work strategically - carrying out necessary planning to streamline multiple client-meetings
• Work in Collaboration- Work in collaboration with the team to oversee project’s schedules
• Create and maintain comprehensive project documentation.

Educational / Technical Requirements:

• Bachelor’s degree or equivalent (preferable in Computer Science)
• 1-2 years of experience in Managing Technical Projects
• Minimum of 1 – 2 years of experience working in a software company
• Eager to get things done in the defined time framework
• Basic knowledge of Databases, Front-end, and Back-end development
• Good knowledge of software development processes and procedures
• Proven Knowledge of Software Agile Development
• Fluent in verbal and written English is a must